Today when we received our new order, we found that about a third of our order was missing! We were NOT happy campers!
Andy called our distributor to find out what was going on. In the meantime, I looked up our shipment on the UPS site and noticed that one box had been marked "Exception." I called UPS and found out that it was still waiting for pickup.
Apparently, they had a new employee who hadn't checked the COD amount when he checked out the order. NOT good!
But all's well that end's well, and we now have our new comics - which are jumping off the shelves!
The lesson? Make sure that the person picking up the order knows how many boxes to expect and that s/he gets a total from the UPS attendant prior to handing over the check!
Wednesday, November 4, 2009
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